Articles - Talkdesk

Discover and explore our Talkdesk content collection, including articles, blogs, news stories, case studies, resources and more.

A picture of a robot on a dial being turned towards icons representing automated tasks
Automation Tools to Improve Customer and Agent Experience
A picture of a person in a headset sat in front of a screen showing a padlock
Mitigate Security Threats in Your Contact Centre
Happy person in a chair holding a steering wheel
Talkdesk Helps Cabify Fuel Driver Engagement
Hand choosing 5 stars rating on blue background
Talkdesk Earns TrustRadius Awards
A picture of three blocks with phone, email and website icons in front of a heart
Integrating EHRs With Your Contact Centre Platform
A picture of a laptop with a hologram screen in front of it
4 Key Predictions for the Future of AI in the Contact Center
A picture of a chain transforming into birds flying away into a sunrise
The Retail Contact Center of the Future
A picture of a face created with network connections
80% Believe AI Will Provide a Better Experience
A picture of twelve different retail icons
Talkdesk Launches Retail Solution
A drawing of two people shopping in augmented reality
How to Deliver Exceptional Customer Service Post-Pandemic
speaker-with-microphone
Talkdesk Digital Showdown Returns
A picture of a happy man holding his arms in the air
Talkdesk Landed a Top Spot on Contact Center in the Cloud Index
Digital Lending
Talkdesk Launches Digital Lending
A picture of a laptop and hand on keyboard
Introducing Talkdesk Workspace
A man celebrating a win with his hands in the air
Talkdesk Wins 2021 Excellence in Customer Service Award
A picture of two arrows joining together
Talkdesk Announces Strategic Partnership With Microsoft
Hand pushing shopping trolley
Sonae MC Modernizes Customer Service Operations
A picture of arrows pointing towards the sky
Talkdesk’s Global Partner Programme Continues to Grow
A picture of a call centre agent wearing a headset
Ready to Upgrade Your Contact Centre Software?
A picture of a 90 day free trial badge
Talkdesk Announces Vacation Now Solution Free for 90 Days
A picture of AI lines forming a human head
Talkdesk Launches New Contact Centre AI Tool
Image showing supermarket and retail
The Retail Contact Centre of the Future
A picture of an agent sat at work desk
4 Contact Centre Capabilities That Will Speed Up Admin
A picture of a business team with a gold leader
Talkdesk Leads the Industry in the G2 Report

Latest Reports