Tim Kimber - Call Centre Helper

Connect with Tim on LinkedIn "> Tim Kimber - Call Centre Helper

Tim Kimber

Tim Kimber, Director of Product Marketing, Vonage

Connect with Tim on LinkedIn

Recent Articles Most Viewed Articles

Everything You Wanted to Know About Using Video in the Contact Centre…

Everything You Wanted to Know About Using Video in the…

How to Improve Customer Satisfaction

How to Improve Customer Satisfaction

The Future of Contact Centres: Trends and Predictions

The Future of Contact Centres: Trends and Predictions

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

The Future of Customer Communication

The Future of Customer Communication

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

Using Cloud to Improve Customer Satisfaction

Using Cloud to Improve Customer Satisfaction

Recorded Webinar: Important Considerations for Contact Centre Leaders

Recorded Webinar: Important Considerations for Contact…

Check Out Our New and Improved Webinar Programme for 2021

Check Out Our New and Improved Webinar Programme for 2021

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

What to Look for When Buying a Cloud Communications System

What to Look for When Buying a Cloud Communications System

20 Customer Experience Management Tools and How They Can Help (CEM)

20 Customer Experience Management Tools and How They Can…

11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

11 Tips and Tools to Improve Call Centre Quality…

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

20 Contact Centre Predictions for 2020

20 Contact Centre Predictions for 2020

15 Interesting Ways to Modernize Your Contact Centre

15 Interesting Ways to Modernize Your Contact Centre

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?