Tim Kimber - Call Centre Helper

Connect with Tim on LinkedIn "> Tim Kimber - Call Centre Helper

Tim Kimber

Tim Kimber, Director of Product Marketing, Vonage

Connect with Tim on LinkedIn

Recent Articles Most Viewed Articles

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

14 Practical Techniques to Improve Knowledge Management

14 Practical Techniques to Improve Knowledge Management

Everything You Wanted to Know About Using Video in the Contact Centre…

Everything You Wanted to Know About Using Video in the…

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

19 Contact Centre Queueing Strategies

19 Contact Centre Queueing Strategies

11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

11 Tips and Tools to Improve Call Centre Quality…

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

20 Customer Experience Management Tools and How They Can Help (CEM)

20 Customer Experience Management Tools and How They Can…

20 Contact Centre Predictions for 2020

20 Contact Centre Predictions for 2020

15 Interesting Ways to Modernize Your Contact Centre

15 Interesting Ways to Modernize Your Contact Centre

23 Considerations to Make Before Implementing a New Digital Channel

23 Considerations to Make Before Implementing a New…

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

How to Improve Customer Satisfaction

How to Improve Customer Satisfaction

What to Look for When Buying a Cloud Communications System

What to Look for When Buying a Cloud Communications System

The Future of Customer Communication

The Future of Customer Communication

Using Cloud to Improve Customer Satisfaction

Using Cloud to Improve Customer Satisfaction

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?