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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Sensée Creates 500 Work-from-Home Contact Centre Roles

Sensée Creates 500 Work-from-Home Contact Centre Roles

NICE Unveils Robo-Ethical Framework

NICE Unveils Robo-Ethical Framework

CallMiner Announces LISTEN UK 2021 Award Winners

CallMiner Announces LISTEN UK 2021 Award Winners

RingCentral and NICE Expand and Extend Partnership

RingCentral and NICE Expand and Extend Partnership

Vonage Contact Center (VCC) for Service Cloud Voice Now Available

Vonage Contact Center (VCC) for Service Cloud Voice Now…

Case Study: Littlefish Achieves 95% Satisfaction Rate

Case Study: Littlefish Achieves 95% Satisfaction Rate

Playvox WFM: Optimizing the Service Heart of Modern Business – Webinar Replay

Playvox WFM: Optimizing the Service Heart of Modern…

RingCentral Wins Overall Video Conferencing Solution of the Year

RingCentral Wins Overall Video Conferencing Solution of…

Talkdesk Ranked #1 in 16 G2 Summer Reports

Talkdesk Ranked #1 in 16 G2 Summer Reports

Jabra PanaCast 50 Now Available

Jabra PanaCast 50 Now Available

Genesys Launches Genesys DX

Genesys Launches Genesys DX

Vonage Named a Leader in Aragon Research Globe 2021

Vonage Named a Leader in Aragon Research Globe 2021

Enhancements to RingCentral Rooms Announced

Enhancements to RingCentral Rooms Announced

Calabrio Named a Top Workplace

Calabrio Named a Top Workplace

Calabrio Extends Cloud Workforce Engagement Management Capabilities

Calabrio Extends Cloud Workforce Engagement Management…

Talkdesk Announces CX Innovator Awards 2021 Winners

Talkdesk Announces CX Innovator Awards 2021 Winners

Qualtrics and Genesys Form New Partnership

Qualtrics and Genesys Form New Partnership

NICE Leverages AI for Customer Insights

NICE Leverages AI for Customer Insights

New Platforms Announced at Opentalk 2021

New Platforms Announced at Opentalk 2021

Genesys Commits to a Sustainable Future

Genesys Commits to a Sustainable Future

Five9 Launches CX Maturity Model

Five9 Launches CX Maturity Model

Comdata to Launch New Trustpilot Fully Managed Service

Comdata to Launch New Trustpilot Fully Managed Service

Talkdesk Community to Launch at Opentalk 2021

Talkdesk Community to Launch at Opentalk 2021

Genesys Announces Support for New Instagram Messaging

Genesys Announces Support for New Instagram Messaging

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Top Stories

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8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

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Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

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Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?