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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Sytel Urges Ofcom to Clarify Outbound Dialling Rules

Sytel Urges Ofcom to Clarify Outbound Dialling Rules

Talkdesk Launches Multi-Store Integration for Retailers

Talkdesk Launches Multi-Store Integration for Retailers

Luware Opens US Office to Expand Global Presence

Luware Opens US Office to Expand Global Presence

Odigo Launches New CX Solution: Odigo Essential

Odigo Launches New CX Solution: Odigo Essential

Vonage Announces a New Partnership With AWS

Vonage Announces a New Partnership With AWS

MSC Cruises Modernises Global Contact Centres with Peopleware

MSC Cruises Modernises Global Contact Centres with…

HyperArc Acquisition Signals Zendesk’s AI Analytics Shift

HyperArc Acquisition Signals Zendesk’s AI Analytics Shift

UK Businesses Gain Local Cloud From Talkdesk

UK Businesses Gain Local Cloud From Talkdesk

Natterbox Unveils New AI Tools: AI Assistant & AI Agents

Natterbox Unveils New AI Tools: AI Assistant & AI…

Content Guru and Together Win Top AI Project Award

Content Guru and Together Win Top AI Project Award

Cekura Raises $2.4M to Test Voice AI at Scale

Cekura Raises $2.4M to Test Voice AI at Scale

What You Missed at NiCE Interactions International in London 2025

What You Missed at NiCE Interactions International in…

NiCE Announces 2025 International CX Excellence Award Winners

NiCE Announces 2025 International CX Excellence Award…

Staysure Chooses NiCE For European Expansion

Staysure Chooses NiCE For European Expansion

AI and Automation to Reshape Customer Service by 2028

AI and Automation to Reshape Customer Service by 2028

TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

Genesys Launches Cloud AI Studio For Responsible Agentic AI

Genesys Launches Cloud AI Studio For Responsible Agentic…

Talkdesk Launches New Travel and Hospitality AI Platforms

Talkdesk Launches New Travel and Hospitality AI Platforms

NiCE Unveils Inform AI to Support ECCs

NiCE Unveils Inform AI to Support ECCs

8×8 Launches Verif8 for Smarter Customer Authentication

8×8 Launches Verif8 for Smarter Customer…

$20M Boost for Synthflow’s Enterprise Voice AI

$20M Boost for Synthflow’s Enterprise Voice AI

Success for Sabio Clients at UK National Contact Centre Awards

Success for Sabio Clients at UK National Contact Centre…

Vonage Powers Bluegrass Network’s Unified Communications Upgrade

Vonage Powers Bluegrass Network’s Unified Communications…

New Survey Finds 62% Back Fines for Long Call Waits

New Survey Finds 62% Back Fines for Long Call Waits

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Top Stories

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Latest News

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Resources

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

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Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

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Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?