People - Page 3 of 9 - Call Centre Helper

People

“People” covers everyone who works in or with the contact centre — from frontline agents and team leaders to support staff, trainers, and managers. It includes hiring, developing, motivating, and retaining people to deliver great customer service.

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Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

AER Statements for Customer Service

AER Statements for Customer Service

The Best De-Escalation Techniques

The Best De-Escalation Techniques

The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

How to Utilize Tone of Voice in the Contact Centre

How to Utilize Tone of Voice in the Contact Centre

The Top 50 Words to Describe Yourself on Your CV in 2026

The Top 50 Words to Describe Yourself on Your CV in 2026

Everybody Needs Some Maths and Basic Stats

Everybody Needs Some Maths and Basic Stats

How to Handle Contacts From Challenging Customers

How to Handle Contacts From Challenging Customers

How to Take Ideas From Conference to Contact Centre

How to Take Ideas From Conference to Contact Centre

15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

How to Structure a Quality Coaching Session

How to Structure a Quality Coaching Session

Comedy Phonetic Alphabet – Free Download

Comedy Phonetic Alphabet – Free Download

Spanish Phonetic Alphabet – Free Download

Spanish Phonetic Alphabet – Free Download

French Phonetic Alphabet – Free Download

French Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

How to Overhaul Your Employee Engagement (EX) Strategy

How to Overhaul Your Employee Engagement (EX) Strategy

How to Coach Empathy in the Contact Centre – With Three Training Exercises

How to Coach Empathy in the Contact Centre – With Three…

How to Use Funnel Questions – With Examples

How to Use Funnel Questions – With Examples

25 Affirmative Words and Statements to Support Customers

25 Affirmative Words and Statements to Support Customers

The Best Ways to Start and End a Customer Conversation

The Best Ways to Start and End a Customer Conversation

15 TED Questions for Customer Service – With Examples

15 TED Questions for Customer Service – With Examples

Customer Service Language – With Examples

Customer Service Language – With Examples

How Advisors Can Destress After an Angry Customer

How Advisors Can Destress After an Angry Customer

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?