The Largest Online Community for Contact Centre Professionals
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
Category
Zoom Launches AI Companion 3.0 With New Agentic Capabilities
Vonage Wins Digital Identity Innovator Award
AOK Bayern Moves Contact Centre to NiCE Cloud
AnywhereNow Announces Tendfor Microsoft Teams Certification
Just 6% Feel Very Confident Supporting Vulnerable Customers
Calabrio WFM Now Available in Microsoft Marketplace
Sabio Transforms Essent Contact Centre, Cutting Costs 50%
Zoom Earns 2025 Global AWS Partner Award
Sabio and VoiceAbility Launch Neurodivergent CX Solution
8×8 Wins Five Stevie Awards in 2026
How to Get Your Customers to Love Your Contact Centre
3 Easy Ways to Simplify Your Customer Experience
Assembled and Genesys Announce New Integration
NiCE Unveils Agentic AI CX Frontline Research
8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support
Santander UK Extends Netcall Partnership by Three Years
Evaluagent and Phase2 Join Forces to Revolutionize QA
Vonage Earns Leader Spot in IDC MarketScape 2026
Five9 Introduces New AI-Driven Updates at Their CX Summit
How to Deliver Great Customer Experience Today
Puzzel Acquires Capturi to Boost AI-Powered CX
Vonage Integration Brings Real-Time Voice to Broot.ai
AnywhereNow Brings Tendfor to Microsoft Marketplace
Calabrio’s AI System Earns ISO 42001:2023 Certification
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
10 Top Ideas We Heard From Oxfordshire County Council
How to Manage Agent Workarounds and Shortcuts
Have IVRs Had Their Day?
8×8 Wins Four Stevie Awards for Technology and Service
Content Guru Wins Two Cloud Excellence Awards
Customer Operations Case Study Pack
Webinar Replay: Are You Wasting Your CX Data’s Potential?
29th September 2026
2026 QATC Annual Conference
30th September 2026
Customer Experience Live Show Middle East 2026
How To Manage Your AI Agent Like A Human
Customer Satisfaction Survey Best Practices: A Complete Guide
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?