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Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

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What Is Workforce Optimization (WFO)?

What Is Workforce Optimization (WFO)?

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What Contact Centre Channels Are Used Most?

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What Is Business Process Outsourcing (BPO)?

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How Does CI Improve CX?

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Top Call Centre Security Challenges and How to Fix Them

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Ideas to Improve Customer Self-Service

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What Is Brand Experience?

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Leadership vs. Management: Is One a Subset of the Other?

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What Is the ABC Approach?

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How to Be More Proactive in the Contact Centre

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What Are the Differences Between UCaaS and CCaaS?

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Practical Tips to Connect With Customers

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What Is Generative AI?

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The Impact of Accents

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What Is a Customer Retention Strategy?

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Should You Remove AHT as an Agent Target?

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What Is Corporate Ethics?

Spring Clean Your Wellbeing and Get Outside

Spring Clean Your Wellbeing and Get Outside

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What Is Conversational Commerce?

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Two Is the Magic Number

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