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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Uniphore and CS Infocomm Announce Strategic Partnership

Uniphore and CS Infocomm Announce Strategic Partnership

Limango Selects NICE CXone to Elevate Their CX Operation

Limango Selects NICE CXone to Elevate Their CX Operation

78% of UK IT Decision Makers Are Deploying AI and Automation

78% of UK IT Decision Makers Are Deploying AI and…

What Not to Miss at Call & Contact Centre Expo 2023

What Not to Miss at Call & Contact Centre Expo 2023

Uniphore and Workair Partner to Bring Enterprise AI to Ireland

Uniphore and Workair Partner to Bring Enterprise AI to…

Talkdesk Announces 2023 CX Innovators Award Winners

Talkdesk Announces 2023 CX Innovators Award Winners

Uniphore Advances Enterprise AI With New X Platform Capabilities

Uniphore Advances Enterprise AI With New X Platform…

HP and Poly Solutions Deliver Enhanced Flexibility

HP and Poly Solutions Deliver Enhanced Flexibility

Baptist World Aid Chooses 8×8 to Deliver Superior Experiences

Baptist World Aid Chooses 8×8 to Deliver Superior…

Unleashing CX in Amsterdam – A Round-Up

Unleashing CX in Amsterdam – A Round-Up

Club Med Expands NICE CXone to Improve Operational Efficiencies

Club Med Expands NICE CXone to Improve Operational…

Introducing Community from EvaluAgent

Introducing Community from EvaluAgent

Talkdesk Earns TrustRadius 2023 Best of Awards

Talkdesk Earns TrustRadius 2023 Best of Awards

Genesys Named Leader for Customer Engagement Platforms

Genesys Named Leader for Customer Engagement Platforms

TELUS International and Five9 Partner

TELUS International and Five9 Partner

Sabio Launches Specialist Salesforce Practice

Sabio Launches Specialist Salesforce Practice

CallMiner Advances Conversation Intelligence Platform

CallMiner Advances Conversation Intelligence Platform

Ascensos Signs Multi-Year Deal With Centrical

Ascensos Signs Multi-Year Deal With Centrical

Case Study: Hager Elevates Operational Efficiency

Case Study: Hager Elevates Operational Efficiency

8×8 Intelligent Customer Assistant Drives CX Success and Performance

8×8 Intelligent Customer Assistant Drives CX…

Get Set to Re-Imagine CX at Sabio’s Disrupt UK in 2024

Get Set to Re-Imagine CX at Sabio’s Disrupt UK in 2024

NICE Named an Exemplary Leader for Contact Centres

NICE Named an Exemplary Leader for Contact Centres

Case Study: Zego Improves QA

Case Study: Zego Improves QA

EvaluAgent Wins Best Quality Assurance Platform 2023

EvaluAgent Wins Best Quality Assurance Platform 2023

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Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?