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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
G2 Summer Report: Scorebuddy a Leader in Contact Center QA
Sabio Group Launches Wellbeing Companion Solution
AI-Powered Updates to Jabra PanaCast 50
Mishearing on Customer Calls Costing Contact Centres…
Southwest Transplant Alliance Deploys 8×8
The Contact Company Selects Calabrio WFM
Five9 Earns Metrigy MetriStar Top Provider Award
NICE Launches Next Big Leap of Enlighten
NICE Named Company of the Year for Conversational AI
Four Innovations to Unlock the Zoom Meeting Experience
Case Study: OVO Energy Boosts Engagement
Jabra Engage AI Integrates With storm’s Sentiment Analysis
Odigo Awarded the EcoVadis Silver Medal
Quickline Communications and Makepositive Collaborate
MaxContact Featured in Gartner’s Market Guide
Consumers Returning to Assisted Channels
Odigo Announces Chrome Enterprise Recommended…
8×8 Contact Center Wins TrustRadius 2023 Awards
Case Study: injixo and Thomas Cook
New Report Into UK BPO Trends
NICE Announces Interactions 2023
Odigo’s App for MS Teams Benefits Banking Customers
Introducing Klaus QA Integration for Assembled Users
Jackson Lewis Turns to 8×8 XCaaS
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8×8 Wins Four Stevie Awards for Technology and Service
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Webinar Replay: Are You Wasting Your CX Data’s Potential?
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2026 QATC Annual Conference
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Customer Experience Live Show Middle East 2026
Customer Satisfaction Survey Best Practices: A Complete Guide
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