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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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2025 Research: What Contact Centres Are Doing Right Now

2025 Research: What Contact Centres Are Doing Right Now

What Not to Miss at Contact Centre Expo 2025

What Not to Miss at Contact Centre Expo 2025

Odigo Acquires Akio to Strengthen European CX Leadership

Odigo Acquires Akio to Strengthen European CX Leadership

8×8 Adds Native Support for Mitel SIP Phones

8×8 Adds Native Support for Mitel SIP Phones

Zoom to Acquire Bonsai to Expand Small Business Capabilities

Zoom to Acquire Bonsai to Expand Small Business…

8×8 Makes Workforce Management Standard for All Users

8×8 Makes Workforce Management Standard for All Users

Calabrio Expands Partner Network With Avant, Sabio, Five9

Calabrio Expands Partner Network With Avant, Sabio, Five9

Route 101 Helps Centrepoint Modernize Contact Centre Operations

Route 101 Helps Centrepoint Modernize Contact Centre…

Where Experience Leads, Loyalty Follows: Key Takeaways From Zoom’s CX Summit

Where Experience Leads, Loyalty Follows: Key Takeaways…

Talkdesk Names 2025 CX Innovators Award Winners

Talkdesk Names 2025 CX Innovators Award Winners

Bromford Chooses Sabio for AI-Driven Service Transformation

Bromford Chooses Sabio for AI-Driven Service…

Vonage APIs Drive Orum’s Global Communication Growth

Vonage APIs Drive Orum’s Global Communication Growth

Zoom and NVIDIA Announce an Extended Partnership

Zoom and NVIDIA Announce an Extended Partnership

Crescendo Has Launched Multimodal AI

Crescendo Has Launched Multimodal AI

Talkdesk Launches Higher Education Experience Cloud

Talkdesk Launches Higher Education Experience Cloud

Crescendo Launches New Total Outcome Guarantee

Crescendo Launches New Total Outcome Guarantee

Synthflow AI Launches WhatsApp Business Calls Integration

Synthflow AI Launches WhatsApp Business Calls Integration

UJET and Laivly Announce a Partnership to Accelerate AI Adoption

UJET and Laivly Announce a Partnership to Accelerate AI…

Talkdesk Introduces Major AI Upgrades to Its Copilot

Talkdesk Introduces Major AI Upgrades to Its Copilot

Content Guru Named Leader in IDC MarketScape 2025

Content Guru Named Leader in IDC MarketScape 2025

8×8 Report Reveals UK Customers Prefer Humans

8×8 Report Reveals UK Customers Prefer Humans

Capacity Acquires Creovai to Boost Contact Centre Solutions

Capacity Acquires Creovai to Boost Contact Centre…

NiCE Cognigy Introduces AI Ops Center

NiCE Cognigy Introduces AI Ops Center

Route 101 Earns Omilia Certified Implementation Partner Status

Route 101 Earns Omilia Certified Implementation Partner…

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success