Alex Stenton-Hibbert - Call Centre Helper

Connect with Alex on LinkedIn "> Alex Stenton-Hibbert - Call Centre Helper

Alex Stenton-Hibbert

Alex Stenton-Hibbert has worked at business systems for over 10 years, currently serving as an Account Director for CX Transformation.

He specialises in workforce optimisation, cloud contact centre, process automation, AI and Compliance Technology.

Connect with Alex on LinkedIn

Recent Articles Most Viewed Articles

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

Waiting Time: What Is Best for Your Customers?

Waiting Time: What Is Best for Your Customers?

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

21 Steps to a More Personalized Customer Experience

21 Steps to a More Personalized Customer Experience

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

15 Inventive Strategies to Increase Customer…

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

Clever Ideas for Induction Programmes

Clever Ideas for Induction Programmes

Performance Management Best Practices

Performance Management Best Practices

How to Deal With Demanding Customers

How to Deal With Demanding Customers

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

8 Useful Customer Journey Mapping Tools and Techniques

8 Useful Customer Journey Mapping Tools and Techniques

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?