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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Zoom Recognized as UCaaS Leader in Gartner MQ for 7th Consecutive Year

Zoom Recognized as UCaaS Leader in Gartner MQ for 7th…

Elephants Don’t Forget and Square 4 Join Forces on Consumer Duty

Elephants Don’t Forget and Square 4 Join Forces on…

8×8 Introduces Outcome-Based Partner Rewards Programme

8×8 Introduces Outcome-Based Partner Rewards…

Assembled Launches New Workflow Performance Monitoring Tools

Assembled Launches New Workflow Performance Monitoring…

Vonage Earns Most Loved Workplace Certification

Vonage Earns Most Loved Workplace Certification

Just 6% Feel Very Confident Supporting Vulnerable Customers

Just 6% Feel Very Confident Supporting Vulnerable…

Vonage Appoints Christophe Van de Weyer as CEO

Vonage Appoints Christophe Van de Weyer as CEO

8×8 Expands AI Capabilities Across CX Platform

8×8 Expands AI Capabilities Across CX Platform

The Experience Show UK 2026 Key Findings

The Experience Show UK 2026 Key Findings

Content Guru and SOGEDES Partner to Bring AI CX to Germany

Content Guru and SOGEDES Partner to Bring AI CX to Germany

Zoom Expands Revenue Accelerator With New AI Sales Features

Zoom Expands Revenue Accelerator With New AI Sales…

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

eGain Named Gartner MQ Leader for Customer Service Knowledge

eGain Named Gartner MQ Leader for Customer Service…

Peopleware Launches New Capacity Planning Solution

Peopleware Launches New Capacity Planning Solution

Zoom Launches Standalone AI Virtual Receptionist

Zoom Launches Standalone AI Virtual Receptionist

Aspect Named Metrigy’s Top WEM Provider

Aspect Named Metrigy’s Top WEM Provider

ElevenLabs Expands Canadian Presence With Toronto Office

ElevenLabs Expands Canadian Presence With Toronto Office

Puzzel Partners With AVANT to Expand EMEA Reach

Puzzel Partners With AVANT to Expand EMEA Reach

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

AnywhereNow Brings Tendfor to Microsoft Marketplace

AnywhereNow Brings Tendfor to Microsoft Marketplace

Vonage Introduces Fraud Protection for Okta

Vonage Introduces Fraud Protection for Okta

GoodPAYE Promotes Simpler Charity Giving for Contact Centres

GoodPAYE Promotes Simpler Charity Giving for Contact…

Zoom Enters Definitive Agreement to Acquire Common Room

Zoom Enters Definitive Agreement to Acquire Common Room

NiCE Launches AI Specialisation Partner Program

NiCE Launches AI Specialisation Partner Program

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

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Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

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10th November 2026

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The Discipline Behind Achieving a ‘Return on Intelligence’

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