New South Wales Rugby League Adopts AnywhereNow

Crescendo Launches Multimodal AI Shopping Assistant for Shopify

8×8 Finds 52% Blame CIOs for AI Errors

Genesys Launches Social Media Support Platform

8×8 Unveils AI Updates to CX Platform

Zoom Releases Major Enhancements to Its CX Platform

Salesforce and ServiceNow Invest $1.5B in Genesys

Odigo Acquires Akio to Strengthen European CX Leadership

Sabio Announces F1 Leader for Disrupt Finale

CallMiner Releases New Updates to its AI Assist Platform

Elephants Don’t Forget and Square 4 Join Forces on Consumer Duty

Genesys Wins “Best Use of AI in Customer Service” Award

Gartner Names Vonage CPaaS Leader for Fourth Time

Vonage Introduces Fraud Protection for Okta

Zoom Has Launched Zoom Virtual Agent 3.0

Assembled Launches New Workflow Performance Monitoring Tools

Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

UK’s First National Contact Centre Day Confirmed

8×8 Reports CX Growth Alongside Multiple Award and Product Launches

Cirrus and Nebula Announce Partnership

Calabrio Introduces Omni Agent Intelligence

Content Guru’s Global AI Vision Takes Centre Stage

Scorebuddy Has Rebranded to ScorebuddyCX

Sabio Chief Innovator Says AI Will Redefine Contact Centres