Articles - Genesys

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What Does Good Customer Service Look Like?
10 Best Practices to Improve Customer Service Live Chat
How Will GDPR Affect the Call Centre Industry?
Contact Centre Metrics: Are You Measuring the Right Things?
17 Top Tips for Multichannel Customer Service
Recorded Webinar: How Technology Can Help the Contact Centre Improve
Recorded Webinar: Contact Centre Metrics (2017)
Genesys Integrates with Microsoft Office 365
Photos from September 2017 Call Centre & Customer Services Summit
Recorded Webinar: Increasing the Take-up of Self Service
Can Poor Customer Service Cause The Demise Of An Entire Industry?
How to Predict Call Abandon Rates Based on Service Level
Six of The Best Advisor Behaviours and How Technology Can Develop Them
Will Messaging Apps Become the Next Mainstream Channel?
Why Do Different Agents Have Different Average Handle Times (AHT)?
14 Top Tips for Digital Customer Service
23 Ways to Improve Long-Term Productivity in the Contact Centre
21 Smart Ways to Improve Webchat
10 Things You Need When Calculating How Many Contact Centre Advisors You Need
Recorded Webinar: Delivering Consistent Service Across Different Channels
14 Ways to Improve Security for Customers
Top 10 Contact Centre Software and Technology 2017 – The Results
Is There a Link Between Customer Experience and Profitability?
11 Mistakes to Avoid… Performance Management Tools

Latest Reports

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eBook: The Definitive Guide to Customer Journey Analytics
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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
 
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