Articles by Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn
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How Collaboration Tools Are Transforming Customer Service
robots in a line
Artificial Intelligence in the Contact Centre: What You Should REALLY Know
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NICE Announces CX Excellence Award Winners
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William Hill Partners With Aspect Software
A newvoicemedia webinar on the key to better conversations with customers
Recorded Webinar: The Key to Better Conversations with Customers
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trivago Hotel Relations Books Talkdesk to Optimise Contact Centre
lady holding up 5 fingers
5 Reasons to Simplify Your Business Communications
cloud on city skyline
Cloud Communications: Public, Private, and Hybrid – What’s the difference?
A West UC webinar on 5 great ways to channel shift customers from phone to digital
Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital
Genesys webinar: How to give the wow factor on email and live chat
Recorded Webinar: How to Give the Wow Factor on Email & Live Chat
Callminer webinar: How real time coaching improves agent effectiveness
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
Nexidia webinar : a webinar on analytics
Recorded Webinar: Masterclass on Analytics
Online conference webinar on service design: How to improve experiences at a reduced cost
Recorded Webinar: Service Design – How to Improve Experiences
Online conference webinar on 7 ways technology can improve the contact centre
Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre
Online conference slides on the shape of the contact centre industry in 202 and beyond
Recorded Webinar: The Shape of the Contact Centre Industry In 2020 & Beyond
Online conference webinar on the secrets of WFM
Recorded Webinar: The Secrets of WFM (2019)
Online conference webinar on the role of chatbots in the contact centre
Recorded Webinar: The Role of Chatbots in the Contact Centre
Diabolocom webinar: 12 great ways to improve contact centre performance
Recorded Webinar: 12 Great Ways to Improve Contact Centre Performance
Recorded Webinar: How to Best Use Contact Centre Metrics
Recorded webinar on call monitoring strategies
Recorded Webinar: Strategies for Call Monitoring
Recorded webinar on the best ways to use AI in the contact centre
Recorded Webinar: The Best Ways to Use AI in the Contact Centre
Recorded Webinar: Top Tips To Drive Customer Satisfaction
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NICE Selected to Ensure Quality of Care and Audit Accuracy
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8×8 Announces Enhancements to the X Series Cloud Communications Platform
 
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