Articles - On Demand Webinars

Missed a live session? Our On-Demand webinars hub gives you instant access to a library of expert discussions, practical workshops, and real-world advice from across the contact centre industry. Watch sessions on leadership, AI, workforce management, and customer experience whenever it suits you. Each webinar features respected speakers who share proven strategies, new ideas, and examples that can help you improve performance in your own operation. It’s the easiest way to stay up to date and learn directly from industry experts at your own pace.

Recorded Webinar: 10 Predictions for 2015
Recorded Webinar: 12 Interesting Things That You Should Be Doing
Recorded Webinar: Techniques to Make the Contact Centre More Powerful
Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience
Recorded Webinar: Best Practices for Using Web Chat
Recorded Webinar: Improving First Contact Resolution
Recorded Webinar: How to Turn Agents Into Super Agents
Recorded Webinar: Best Practices in Performance and Quality Management
Recorded Webinar: 5 Ways to Boost Contact Centre Productivity
Recorded Webinar: 10 Smart Ways to Improve Average Handling Time (AHT)
inin-webinar-newsletter140626
Recorded Webinar: Contact Centre of the Future (2014)
plantronics-webinar-newsletter-140619
Recorded Webinar: How to Reduce Background Noise in the Contact Centre
Recorded Webinar: 7 Clever Ways to Improve Customer Service
BS-webinar-newsletter140522
Recorded Webinar: The DNA of a Successful Contact Centre
nvm-webinar-newsletter-140515
Recorded Webinar: 5 Ways to Tune Up your Call Centre
injixo-webinar-newsletter-140501
Recorded Webinar: Forecasting Masterclass
Recorded Webinar: The Best Metrics for your Contact Centre
aspect-webinar-newsletter140327
Recorded Webinar: Latest Trends in Performance Management
genesys-webinar-newsletter-140320
Recorded Webinar: Skype and the Contact Centre
ultra-webinar-newsletter140313
Recorded Webinar: 7 Ideas to Improve your Outbound Dialling
netcall-webinar-newsletter
Recorded Webinar: Customer Effort and the Contact Centre
inin-webinar-newsletter140213
Recorded Webinar: Top 5 Contact Centre Strategies
azz-webinar-newsletter-140206
Recorded Webinar: Video in the Contact Centre
Recorded Webinar: Seven Strategies to Improve Adherence and Attendance